Cancellation Policy

We know plans can change, so we’ve designed a cancellation policy that’s flexible for our customers and supports our drivers. We won’t charge cancellation fees (and any applicable ride-related expenses), if you cancel before the times listed below.
Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type, so plan ahead of time please.

Cancellation and No Show Fees:

25% non-refundable deposit is required to secure all bookings.

To receive the 75% refund, you need to cancel in timely manner as follow:

• Sedans 3 Days from Scheduled pick up date
• Mercedes 3 Days from Scheduled pick up date
• SUV’s 3 Days from Scheduled pick up date
• Vans 5 Days from Scheduled pick up date
• Mini Buses 7 Days from Scheduled pick up date
• Shuttle Buses 7 Days from Scheduled pick up date
• Coach Buses 7 Days from Scheduled pick up date
• Limo Buses 7 Days from Scheduled pick up date
• All stretch Limousines 7 Days from Scheduled pick up date
• All party buses 10 Days before Scheduled pick up date