Frequently Asked Questions
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Frequently Asked Questions About Galveston Shuttle Transportation
Yes. Galveston Shuttle & Limo specializes in transportation to and from the Port of Galveston cruise terminals.
We provide service for passengers sailing with major cruise lines including:
Royal Caribbean International
Carnival Cruise Line
Disney Cruise Line
Princess Cruises
Norwegian Cruise Line
Our drivers are familiar with all Galveston cruise terminal locations, ensuring smooth drop-off and pickup for cruise passengers.
For cruise departures from the Port of Galveston, we recommend scheduling your transportation to arrive at the terminal between 10:30 AM and 12:30 PM, depending on your cruise line’s boarding schedule.
Typical travel times from Houston airports are:
George Bush Intercontinental Airport (IAH): about 70 miles – approximately 75 to 90 minutes travel time
William P. Hobby Airport (HOU): about 45 miles – approximately 60 minutes travel time
To ensure a smooth arrival, we recommend allowing extra time for traffic, luggage claim, and port security. Our team can help you determine the best pickup time based on your flight arrival and cruise departure schedule.
Galveston Shuttle & Limo specializes in cruise transportation, and our drivers are familiar with all Port of Galveston terminals, helping passengers arrive comfortably and on time for their cruise.
If you are unsure about the best pickup time, our team will be happy to assist you:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Both George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) serve passengers traveling to the Port of Galveston, but there are some differences to consider.
William P. Hobby Airport (HOU)
Located about 45 miles from the Port of Galveston
Typically 60 minutes travel time
Often the most convenient airport for cruise passengers due to the shorter distance
George Bush Intercontinental Airport (IAH)
Located about 70 miles from the Port of Galveston
Usually 75 to 90 minutes travel time
Offers more international flights and airline options
Many cruise passengers choose Hobby Airport because it is closer to Galveston, but both airports are commonly used depending on flight availability and price.
Galveston Shuttle & Limo provides transportation from both Houston airports directly to the Galveston cruise terminals, ensuring a comfortable and reliable transfer for cruise travelers.
For assistance scheduling your airport pickup, please contact:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Yes. Galveston Shuttle & Limo regularly accommodates large cruise groups, families, and corporate travel.
We offer vehicles for groups of all sizes, including:
Luxury SUVs
Sprinter vans
Shuttle vans
Mini coaches
Charter buses
Advance reservations are recommended for large groups to ensure vehicle availability.
Each passenger is generally allowed one standard suitcase and one carry-on bag.
If you are traveling with additional luggage, oversized items, or cruise baggage, please let us know when making your reservation so we can assign the appropriate vehicle for your group and luggage needs.
Common cruise items we can accommodate include:
Large suitcases
Garment bags
Cruise luggage tags
Foldable strollers
Small mobility aids
If you are traveling with extra luggage, sports equipment, or large group baggage, please inform us in advance so we can ensure a comfortable and safe ride.
For assistance with your reservation, please contact:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Yes. Galveston Shuttle & Limo provides professional Meet & Greet service for airport arrivals to ensure a smooth and stress-free pickup experience.
Your professionally uniformed chauffeur (suit and tie) will be waiting with a name sign:
Domestic Flights: At the baggage claim area
International Flights: Outside the customs exit after you clear immigration
Airports with designated meeting areas: At the official chauffeur meeting point
To make the pickup even easier, your driver will also send you a text message if a mobile number was provided with your reservation.
Meet & Greet service is especially helpful after a long flight or when arriving at an unfamiliar airport, allowing you to quickly locate your chauffeur and begin your trip comfortably.
If you are unable to locate your driver, please contact our dispatch team at (409) 761-1184 or email book@galveston-shuttle.com, and we will immediately assist you in connecting with your chauffeur.
Yes. Galveston Shuttle & Limo monitors all incoming flights in real time to ensure a smooth airport pickup.
If your flight is delayed or arrives early, we automatically adjust your pickup time based on the updated flight information. This helps ensure your driver is ready when you land without unnecessary waiting.
We recommend providing your correct airline and flight number when making your reservation so our system can track your arrival accurately.
If you experience a significant delay or need assistance locating your driver, please contact our dispatch team:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Galveston Shuttle & Limo provides transportation service to and from:
George Bush Intercontinental Airport (IAH)
William P. Hobby Airport (HOU)
Private aviation terminals and FBOs
Galveston Cruise Terminals
Hotels and residences throughout Houston and Galveston
The Port of Galveston cruise terminals are located approximately:
70 miles from George Bush Intercontinental Airport (IAH)
45 miles from William P. Hobby Airport (HOU)
Travel time typically ranges between 60 and 90 minutes, depending on traffic conditions and time of day.
Many cruise passengers fly into Houston and require reliable transportation to the Port of Galveston, which is why Galveston Shuttle & Limo specializes in airport-to-cruise-port transfers for individuals, families, and cruise groups.
Our professional chauffeurs are familiar with all Galveston cruise terminals, ensuring a smooth and timely arrival for your cruise departure.
For reservations or assistance planning your transportation, please contact:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Travel time from Houston airports to the Port of Galveston typically ranges between 60 and 90 minutes, depending on traffic conditions.
Approximate distances:
George Bush Intercontinental Airport (IAH): about 70 miles from Galveston
William P. Hobby Airport (HOU): about 45 miles from Galveston
To ensure a stress-free arrival for your cruise, we recommend scheduling transportation that allows plenty of time to reach the port before your ship's boarding deadline.
For assistance booking your airport transportation, please contact:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Yes. Galveston Shuttle & Limo provides transportation from the Port of Galveston to both Houston airports, including:
- George Bush Intercontinental Airport (IAH)
- William P. Hobby Airport (HOU)
Our drivers pick up passengers directly from the Galveston cruise terminals and provide comfortable transportation to airports, hotels, and residences throughout the Houston area.
Most cruise ships arrive at the Port of Galveston between 6:00 AM and 8:00 AM, but passengers typically begin disembarking between 7:30 AM and 9:30 AM, depending on customs clearance and cruise line procedures.
We recommend scheduling your transportation between 8:30 AM and 10:00 AM for most return transfers to Houston airports.
Our team can help you determine the best pickup time based on your cruise line and flight departure time.
A:
Booking your transportation with Galveston Shuttle & Limo is quick and easy. We offer several convenient ways to reserve your ride:
Online:
Visit our secure reservation page:
https://www.galveston-shuttle.com/book-a-ride
Email:
Send your trip details to:
book@galveston-shuttle.com
Phone:
Call our reservation team at (409) 761-1184 and we will be happy to assist you.
Mobile App:
You can also book directly through the Galveston Shuttle & Limo mobile app, available on both the Apple App Store and Google Play Store.
We recommend booking your transportation in advance, especially during busy cruise departure days and holidays, to ensure vehicle availability.
To ensure reliable service and vehicle availability, all reservations with Galveston Shuttle & Limo must be prepaid in advance. Prepayment allows us to schedule drivers, assign vehicles, and guarantee your transportation at the requested time.
This policy also helps us provide efficient service without requiring drivers to handle payments during your trip, allowing you to enjoy a smooth and comfortable ride.
Galveston Shuttle & Limo provides transportation service 24 hours a day, 7 days a week, 365 days a year.
Our office hours are 8:00 AM to 7:00 PM daily for reservations, billing questions, and general inquiries.
For existing reservations or immediate assistance outside office hours, our dispatch team remains available to support scheduled services.
A:
All reservations with Galveston Shuttle & Limo must be prepaid in advance to confirm your booking. For security and convenience, we offer several payment options:
Secure Online Payment (Recommended):
We can send you an electronic invoice, allowing you to pay securely online with a credit or debit card. This is the fastest and easiest payment method.
Credit Card Authorization Form:
You may complete our Credit Card Authorization Form and return it along with a copy of your credit card and a valid photo ID.
Wire Transfer:
Wire transfers are accepted for certain reservations upon request.
PayPal:
In some cases, and upon request, payment can also be made through PayPal.
Check Payment:
You may send a check by mail, provided it is received at least 7 days before your scheduled pickup date.
Please note that cash payments to drivers are not accepted.
If you need assistance completing your reservation or making payment, please contact us:
Website:
https://www.galveston-shuttle.com/book-a-ride
Phone:
(409) 761-1184
Email:
book@galveston-shuttle.com
Mobile App:
Book directly through the Galveston Shuttle & Limo app, available on the Apple App Store and Google Play Store
No. Our drivers do not accept any form of payment, including cash or credit cards.
All reservations with Galveston Shuttle & Limo must be prepaid in advance during the booking process. Payment is collected when you make your reservation online, through our mobile app, or by phone with our reservation team.
Once your reservation is confirmed, you may complete payment using the secure methods provided by our office, such as an electronic invoice or credit card authorization form.
If you need assistance with your reservation, please contact us:
Website:
https://www.galveston-shuttle.com/book-a-ride
Phone:
(409) 761-1184
Email:
book@galveston-shuttle.com
Mobile App:
The Galveston Shuttle & Limo app, available on the Apple App Store and Google Play Store.
A receipt is automatically sent by email once your payment is processed, provided that a valid email address was included with your reservation.
If you need another copy, our team will be happy to assist you. Simply contact our office and we can email your receipt again upon request.
You may also request a copy of your receipt from your driver at the end of your service, and our office can provide an official electronic receipt if needed.
For assistance, please contact:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Our team will be happy to help you obtain a copy of your receipt.
A 25% non-refundable deposit is required to secure all reservations with Galveston Shuttle & Limo.
The remaining 75% of the payment may be refunded if the reservation is canceled within the required notice period, which varies depending on the type of vehicle reserved:
3 Days Notice Required
Sedans
Mercedes vehicles
SUVs
5 Days Notice Required
Vans
7 Days Notice Required
Mini buses
Shuttle buses
Coach buses
Limo buses
Stretch limousines
10 Days Notice Required
Party buses
If a reservation is canceled after the required notice period, the payment becomes non-refundable.
Cancellations due to airline delays or schedule changes may be reviewed by our office and handled on a case-by-case basis
For full details, please refer to our Terms and Conditions page or contact our office:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Yes. Texas law requires children to be properly secured in an appropriate child safety seat based on their age, weight, and height. Parents or guardians are responsible for ensuring their children comply with these safety requirements.
For the safety of your child and in accordance with Texas transportation laws, we recommend bringing a properly sized car seat or booster seat when traveling with young children.
If needed, Galveston Shuttle & Limo can provide child safety seats for a small additional fee, provided they are requested in advance when making your reservation.
For questions or to request a child seat, please contact us:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
Yes. Galveston Shuttle & Limo can provide baby seats or booster seats upon request for a small additional fee.
If you require a child safety seat, please request it when making your reservation so we can ensure the appropriate seat is available for your trip.
Parents and guardians are also welcome to bring their own car seats if preferred.
For assistance adding a child seat to your reservation, please contact us:
Phone: (409) 761-1184
Email: book@galveston-shuttle.com
No. Smoking is strictly prohibited in all Galveston Shuttle & Limo vehicles.
This policy helps us maintain a clean, comfortable, and odor-free environment for all passengers.
If smoking occurs inside the vehicle, a cleaning fee may be charged to the reservation holder.
We appreciate your cooperation in helping us maintain the quality of our vehicles and service.
Still Have Questions About Transportation to the Port of Galveston?
Galveston Shuttle & Limo specializes in reliable transportation between Houston airports and the Port of Galveston cruise terminals.
If you need help choosing the right vehicle, scheduling your pickup time, or planning transportation for your cruise, our team will be happy to assist you.
- (409) 761-1184
- book@galveston-shuttle.com
- galveston-shuttle.com/book-a-ride
Transportation Between Houston Airports and the Port of Galveston
Galveston Shuttle & Limo provides reliable Houston Airport to Galveston transportation from George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU), hotels, and private residences directly to the Port of Galveston cruise terminals. Our professional drivers specialize in cruise transportation and airport transfers, helping passengers travel comfortably between Houston airports and the Galveston cruise port.